Administration (Division: Service Relations)

Purpose:

• To interact directly with colleagues and business partners on certain degree
• To help colleagues and business partners process purchase orders, etc.
• To carry out all duties and responsibilities pertaining to proper customer service work
• To maintain professional coalition with colleagues and business partners

Qualifications and Skills:

Bachelor’s Degree in Administration, Customer Service or Related Fields

• Highly organized and responsible in nature
• Good communication skills both verbally and in writing, in both Thai and English
• Ability to deal with colleagues and business partners effectively
• Ability to think critically and analyze efficiently
• Stress tolerance and work equally well independently and in teams

Job Description:

Customer Service Administrator Duties and Responsibilities: 

• Dealing directly with colleagues and business partners either through telephone, electronically or even face-to-face
• Responding promptly to colleagues and business partners inquiries to resolving them
• Handling and resolving colleagues and business partners complaints 
• Obtaining and evaluating all appropriate information needed for handling inquiries and complaints regarding products and services
• Performing customer verifications and processing orders, applications, forms and requests
• Directing requests and solving unresolved issues
• Keeping business partners interaction and transaction records, and recording queries, comments and complaints
• Recording details of actions taken and self-manage administration
• Communicating and coordinating with several internal departments
• Interacting with colleagues and business partners, processing information and providing them with required data for best results